Returns & Exchanges

We hope you love your Louie Jan pieces. If something is not quite right, eligible items may be returned within 14 days of delivery.

Return Eligibility

To be eligible for a return, items must be:

• Unworn, unwashed, and in their original condition

• Free from marks, makeup, deodorant, fragrance, and other signs of wear

• Returned with all original tags attached

• Returned in their original packaging

For hygiene reasons, swimwear must be tried on over undergarments and returned with the protective hygiene liner fully attached. Swimwear returned without the hygiene liner, or showing any signs of wear, cannot be accepted.

Starting a Return

To request a return, contact hello@louiejan.com within 14 days of the date your order was delivered. Please include your order number and the item or items you would like to return.

Items sent back without first requesting a return may not be accepted.

Customers are responsible for return shipping costs. We recommend using a trackable shipping service, as Louie Jan is not responsible for returns lost in transit.

Refunds

Once your return has been received and inspected, we will let you know whether it has been approved. Approved refunds will be issued to the original form of payment.

Original shipping charges are nonrefundable. Please allow several business days for your bank or card provider to process the refund after it has been issued.

Items that do not meet the return conditions will be sent back to the customer and will not be refunded.

Exchanges

Because many Louie Jan pieces are produced in limited quantities, we cannot guarantee that another size or style will be available. To exchange an item, please contact us.
When possible, we will reserve the replacement while your return is in transit.

Final Sale

Items marked “Final Sale” are not eligible for return, exchange, or store credit. Final-sale status will be clearly noted on the product page before purchase.

For hygiene reasons, earrings are final sale unless they arrive damaged or defective.

Damaged or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact hello@louiejan.com within 5 days of delivery with your order number and clear photographs of the item.

When an item is confirmed to be damaged, defective, or incorrect, Louie Jan will cover the cost of the return and arrange a replacement or refund.

Order Cancellations

Orders cannot be changed or canceled once they have been processed for shipment.

Louie Jan reserves the right to decline returns that do not meet the conditions outlined above.